Warranty & Repairs

Warranty only covers manufacturer defects. Neglect, abuse, and wear and tear are not covered.

*Permanent Jewelry is not covered by the warranty policy.

✦ 90-Day Limited Warranty

Free repair within 90 days of purchase. Check FAQs for details.

✦ Shipping fee

The cost of the return parcel will be borne by you if you return after 14 days (Local orders) or 21 days (International orders ) from the date of receiving your orders.

✦ How to Return?

You may send your item to us or drop it off at our store/office. Kindly email us in advance of the return.


What does our warranty cover?
  1. Clasps replacement
  2. Broken chain
  3. Soldering work
  4. Loose huggies clasps
  5. CZ stones falling out
  6. Natural gemstone stones falling out (Available only if you have the stones) 
  1. Any damage caused by abuse. (eg. Being hit or knocked by a heavy object.)
  2. Any damage caused by natural wear and tear.(eg. Deformed ring , deformed huggie hoop earrings and deformed ear posts.)
  3. Any damage caused by neglect.(eg. Scratches on the surface. Exposure to acid, soap, perfume and chemicals.)
  4. Sale item / Gift set / Goodie bag / Freebie / non-jewelry / non-LOVE BY THE MOON products are not applicable for warranty.
How to return?
  1. Please email Info@lovebythemoonstudios.com (Tell us your full name, order number, detailed description of the repair ). 
  2. We will send you a return form. 
  3. You should print it out and mail us the item(s) you wish to return or exchange. 
  4. Once your return or exchange has been received and processed, you will be notified via email.  

*Please return via a tracked service.  

*Please retain your proof of postage for your records, until we confirm by email that we have received your parcel.  

*Damaged or lost items cannot be refunded or replaced.  

*We have the right to reject your warranty request if you do not follow our return process.  

* Please note that we DO NOT accept cash-on-delivery of your return item. 

How long does jewelry repair take?

Around 2-10 weeks.

Can I exchange to new jewelry?

Only exchanges are accepted within 14 days (Local orders) or 21 days (International orders) upon the receipt of the incorrect or damaged item(s).

Can I extend the jewelry warranty?

Unfortunately, the FREE warranty cannot be extended.

What happens when my jewelry warranty expires?

In the event that you seek repair for your damaged jewelry after the warranty period, you will be liable for the repair cost and shipping cost. Moreover, we reserve the right to refuse your warranty and repair request.

Repair Charges

We will be happy to establish a repair quote if your item can be repaired after the guarantee. Please email Info@lovebythemoonstudios.com (Tell us your full name, order number, and detailed description of the repair ). We will get back to you with the amount of the repair on a quote. The repair costs are 50-200HKD. Variations in prices might occur if your jewelry is severely damaged.