Shipping & Delivery

Your order will be processed within 5 working days (except for pre-order products). Please reach out to us if you require urgent assistance.

🇭🇰 HONG KONG

Standard Shipping (HK Post) 2-5 Days 

*FREE for orders over HK$400 or + HK$35

The post office only provides one-time delivery service. If the recipient is unable to receive the package during delivery, the post office will notify the recipient to pick up the package at the post office.

SF Express 1-3 Days

*FREE for orders over HK$400 or + HK$35

🇨🇳 MAINLAND CHINA

SF Express (3-7 Days) 

*FREE for orders over HK$600 or + HK$100

Please note that orders might be subject to 9-13% custom tax. All duties & taxes shall be borne by you.

🇲🇴 MACAU

SF Express 1-3 Days

*FREE for orders over HK$600 or + HK$45

🇸🇬 SINGAPORE

Standard Shipping (HK Post) 8-15 Days 

*FREE for orders over HK$500 or + HK$45

SF Express 3-7 Days

*FREE for orders over HK$1000 or + HK$180

Please note that orders might be subject to 9% custom tax. All duties & taxes shall be borne by you.

🇲🇾 MALAYSIA

Standard Shipping (HK Post) 9-15 Days 

*FREE for orders over HK$500 or + HK$45

SF Express 3-7 Days

*FREE for orders over HK$1000 or + HK$150

🇹🇼 TAIWAN

Standard Shipping (HK Post) 4-10 Days 

*FREE for orders over HK$400 or + HK$40

SF Express 2-5 Days

*FREE for orders over HK$600 or + HK$80

🇯🇵 JAPAN

Standard Shipping (HK Post) 8-15 Days 

*FREE for orders over HK$400 or + HK$50

HK Post Express 1-9 Days

*FREE for orders over HK$3500 or + HK$250

🇰🇷 SOUTH KOREA

Standard Shipping (HK Post) 10-15 Days 

*FREE for orders over HK$400 or + HK$50

HK Post Express 2-5 Days

*FREE for orders over HK$3500 or + HK$280

🇬🇧 UNITED KINGDOM

Standard Shipping (HK Post) 10-16 Days 

*FREE for orders over HK$500 or + HK$50

HK Post Express 2-5 Days

*FREE for orders over HK$3500 or + HK$320

🇺🇸 UNITED STATES

Standard Shipping (HK Post) 7-17 Days 

*FREE for orders over HK$500 or + HK$50

Express 5-15 Days

*FREE for orders over HK$3500 or + HK$365

🇨🇦CANADA

Standard Shipping (HK Post) 10-22 Days 

*FREE for orders over HK$500 or + HK$50

Express 5-15 Days

*FREE for orders over HK$3500 or + HK$260

🇳🇿NEW ZEALAND

Standard Shipping (HK POST) 10-17 Days 

*FREE for orders over HK$500 or + HK$50

🇦🇺 AUSTRALIA

Standard Shipping (HK Post) 9-17 Days 

*FREE for orders over HK$500 or + HK$50

🇹🇭THAILAND

Standard Shipping (HK POST) 9-20 Days 

*FREE for orders over HK$500 or + HK$50

OTHER COUNTRIES

Please check the freight on checkout page

FAQs

If there's no one available to receive the package, how will the mail be handled?

For Local Orders

Hong Kong Post:
There will not be any prior delivery notification such as phone calls or text messages before delivery, only one deliver attempt will be arranged.

If there is no one available to receive the package, the mail carrier will leave a Mail Collection Notification Card for the recipient to collect the mail at the nearest post office.

It is recommended to ensure that there is someone available at the delivery address or make arrangements to collect the package from the post office at a later time before choosing this delivery method.

SF Express:
Recipient will be contacted by phone before delivery to confirm the delivery time. If change of delivery address and time is needed, it is advisable to contact SF Express directly as soon as possible. If there are concerns about receiving the package, you can consider using self-pickup services such as SF Express service points, SF Stores, or SF Smart Lockers.

For International orders

It will be subject to your local post office/carrier's procedures. Possibly, they would contact you via phone or send you a collection card. We recommend contacting your local post office/carrier to inquire about their specific protocols for handling undelivered packages. They will be able to provide you with further guidance and assistance in locating or rescheduling the delivery.

* If the package is not collected on time, it will be returned to us. If redelivery is needed, the shipping fee will be borne by the customer.

Duties & Taxes

Please be aware that you will need to cover the costs of duties and taxes, which depend on your order amount and the customs policy in your area.

Are you responsible for duties & taxes?

All duties & taxes shall be borne by you.

Can you declare my order as a gift or lower the declared value?

We are unable to declare orders as gifts or lower their declared values. We have to comply with import and export regulations and laws. Undervaluation of goods is taken very seriously by the authorities and can result in a fine or your goods being seized.

What if I refuse to pay the tax?

Your parcel will be held in customs for 3 weeks or up to a month before returning to us. You will be charged an additional shipping fee if we resend the parcel. In a worst-case scenario, your parcel will be confiscated by your local customs. 

How much tax do I need to pay?

International orders may be subject to customs or import duties and tax charges when they reach their destination country. These charges are borne by the customer and we have no responsibility to cover this cost. For more information regarding Duties and Taxes, please visit your local customs department website.