- Please email Info@lovebythemoonstudios.com (Tell us your full name, order number, and detailed description of the repair ).
- We will send you a return form.
- You should print it out and mail us the item(s) you wish to return or exchange.
- Once your return or exchange has been received and processed, you will be notified via email.
*Please return via a tracked service.
*Please retain your proof of postage for your records, until we confirm by email that we have received your parcel.
*Damaged or lost items cannot be refunded or replaced.
*We have the right to reject your warranty request if you do not follow our return process.
* Please note that we DO NOT accept cash-on-delivey of your return item.