Materials
Gemstones
Jewelry Care
✦Keep it dry
Avoid wearing jewelry while showering, bathing, or swimming. If your piece gets wet, wipe it dry immediately.
✦Avoid Chemicals
Keep your pieces safe from chemicals like sunscreen, perfume, seawater, pool chlorine, and hot springs.
✦Keep it away from sweat
Sweat will cause discolorations on plated jewelry jewelry. If your sweat is highly acidic, the jewelry that you are wearing will tarnish or fade easier when you perspire. Please wash away the sweat on your jewelry and pad it dry.
✦Store Safely
When not in use, store your jewelry in a pouch or jewelry box to block out air, moisture, and prevent tangled.
✦Avoid Sunlight
High heat and prolonged sun exposure can cause discoloration and dullness.
✦Clean Carefully
Avoid over-cleaning, as this may wipe off the protective plating.
Jewelry Cleaning
Jewelry Storage and Cleaning
Store and clean your jewelry properly to keep it shining for years to come.
FAQs
Is my jewelry waterproof?
Solid Gold: While solid gold itself is waterproof, some gemstones are sensitive to moisture and can crack or lose their lustre if exposed to water.
Plated Jewelry: Frequent exposure to water can accelerate wear and cause the plating to fade over time.
Does plated jewelry tarnish?
Plated jewelry is sterling silver or brass jewelry with a gold / rhodium layer on top. All plated jewelry will eventually tarnish with time and usage.
There are multiple methods to extend the lifespan of your plated jewelry. Please read our jewelry care guide above.
Can I wear my jewelry to sleep?
We recommend removing your jewelry before going to bed. Fine chains can tangle, and prongs or delicate stones can catch on hair or fabrics.
Can I wear my jewelry in the shower?
We recommend taking off your plated jewelry and gemstone jewelry while bathing and showering to protect their shine and prevent damage.
Can I wear my jewelry while swimming or working out?
We recommend taking off your jewelry before exercising or swimming. Sweat, saltwater, and pool chemicals like chlorine can dull gemstones and erode metal plating.
Why does gemstone color or pattern vary from the website pictures?
We use natural gemstones, which means every stone has its own unique color variations, inclusions, and natural markings. No two pieces are completely identical, making yours one-of-a-kind.
How should I store my jewelry?
When not in use, store your jewelry in a soft pouch or a jewelry box to keep them separated to prevent scratches, and protected from air, humidity, and sunlight.
How often should I clean my jewelry?
Clean your jewelry only when needed, over-cleaning can wash off plating on the jewelry.
Wash with warm water and gentle soap, pat dry thoroughly with a soft towel, or use a jewelry polishing cloth.
What should I do if the plating wears off over time?
Normal wear and tear can happen over time. Please visit our store or reach out to our customer support team!
📍B215B, B2/F, K11 MUSEA, Tsim Sha Tsui
Email: info@lovebythemoonstudios.com
WhatsApp: +852 9860 7996
Does Love By The Moon offer free jewelry cleaning services?
Yes! We offer free simple jewelry cleaning services. if re-plating or repair is needed, it may need to be sent back to our factory for service, which will incur a fee.
Feel free to visit our store or contact us
📍B215B, B2/F, K11 MUSEA, Tsim Sha Tsui
Email: info@lovebythemoonstudios.com
WhatsApp: +852 9860 7996
Our Service
Visit Our Store
We provide complimentary basic cleaning service in-store.
📍B215B, B2, K11 MUSEA
Professional Care Services
Contact us if your jewelry requires deep professional cleaning, re-plating, or repairs.
Email: info@lovebythemoonstudios.com
WhatsApp: +852 9860 7996
