Mother's Day Sale 2025 T&Cs

Enjoy 15% Off on almost all products in-store for 3 days!
  1. Promotion period: 9-11 May 2025 (HKT).
  2. Promotion is exclusive to K11 MUSEA store and Fashion Walk store.
  3. Promotion is applicable to all products in-store (excluding new products, permanent jewelry, solid gold collection, polishing cloth, ring sizer, and rewelding fee).
  4. Promotion is not stackable with other promo codes or Moon Dollar Coupons.
  5. In case of any dispute, LOVE BY THE MOON Limited reserves the rights to final and conclusive decision.

FAQs

Can I exchange my SALE item(s) to another product(s)?

We only accept return or exchange for wrong orders, damaged products, or different size of jewelry. If in need, please contact us for assistant within 14 days (for Local orders) or 21 days (for International orders) after receiving the item.
Can I exchange my SALE item(s) to different size of jewelry ?

We accept return or exchange for different size of rings. If in need, please contact us for assistant within 14 days (for Local orders) or 21 days (for International orders) after receiving the item.
Can the promotions be extended? 

We are sorry that you can ONLY enjoy special offers during the promotion period as mentioned.
Can I preorder the SALE item(s)?

No, SALE items & FREEBIES are available on a first-come-first-served basis and while stocks last.