20-23 November 2023
Pre-Black Friday Sale
Enjoy selected items up to 50% off!
Get a Free Zodiac Pendant with orders HK$1500 (after discount) or more!
Free Zodiac Pendant
*While stocks last
24-27 November 2023
Black Friday Sale
Enjoy selected items extra 15% off! Plus more best sellers are added to the discounted list!
Get a Free jewelry box with orders HK$1500 (after discount) or more!
Free Jewelry Box
*While stocks last
Terms & Conditions
Acceptance: By enjoying our offer, you agree to accept and be bound by these terms and conditions.
- Promotions are exclusive to the official website, K11 MUSEA, and Fashion Walk stores.
- Only ONE free gift can be redeemed by each customer.
- Free gift would be given out randomly if customers forget to add it to cart.
- Free gift will be removed automatically for orders valued under HK$1500 (after discount).
- Free gifts are non-warrantable, non-returnable, non-refundable, and non-exchangeable.
- In case of return or exchange causing the order value lower than the stated offer value, the free gift and its original package have to be returned along with the product(s).
- The request for more jewelry boxes is unacceptable. Please buy extra boxes online or in-store.
- Combining promotions is allowed, but only ONE promotion code can be used on each purchase.
- SALE items and FREE gifts are limited in quantity and available on a first-come-first-served basis.
- In case of any dispute, LOVE BY THE MOON Limited reserves the rights to final and conclusive decision.
FAQs
Can I cancel my order If I forget to apply the Promo Code?
After placing an order, the promo code cannot be applied again.
*If you need further assistance, please contact our customer support team with your order number.
*Please allow up to 48 business hours to hear back from us. We will look into the matter and work with you toward a solution.
Email: info@lovebythemoonstudios.com
WhatsApp: +852 9860 7996
Can I enjoy warranty for the SALE item(s)?
All SALE items are non-warrantable, non-returnable, non-refundable, and non-exchangeable.
To initiate repairs for SALE Item(s), kindly reach out to our customer support team and provide your order number. A quotation encompassing repair costs and shipping charges will be sent to you.
*Please allow up to 48 business hours to hear back from us. We will look into the matter and work with you toward a solution.
Email: info@lovebythemoonstudios.com
WhatsApp: +852 9860 7996
Can I exchange my SALE item(s) to another product(s)?
Unfortunately, only wrong orders or damaged products can be exchanged within 14 days (for Local orders) or 21 days (for International orders) after receiving the item.
Can the promotions be extended?
We are sorry that you could ONLY enjoy special offers during the promotion period as mentioned.
Can I preorder the SALE item(s)?
SALE items and free gifts are only available while stocks last.
Can I exchange the Freebie(s)?
All Free gists are non-warrantable, non-returnable, non-refundable, and non-exchangeable.
